PRIVACY AND DATA POLICY

To respond to your enquiries and requests for support

We may process Your Information so that we are able to properly respond to your enquiries and support requests.

For the above purpose, we rely upon the legal basis of performance of a contract and our legitimate interests, being our commercial interests to respond to your queries and requests for support and to maintain good commercial practice in customer service.

To help us to fix any Game problems

We may process information about you (being Your Information or any part thereof) so that we can fix Game problems, bugs and defects (for example, if you report a bug to us within your support request).

This processing is necessary for us to pursue our legitimate interests, being our commercial interests of: (i) ensuring that our Game functions properly so that you and other users have the best experience when, for example, playing the Game; (ii) improving the quality of our Game, and providing a better experience to our users; and (iii) identifying and correcting any bugs or problems with the Game.

Group members, personnel, suppliers or subcontractors:

We keep your information confidential, our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard it.

Merger or acquisition:

If we are involved in a merger, acquisition, transfer or sale of all or a portion of our assets, you will be notified of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Required by law:

We may disclose your information to the extent that we are required to do so by law; in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights.

Enforcement:

We may also disclose your personal data to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches or to protect our rights, property or safety, or those of our customers or others.

Ask for a copy of data we are processing about you and have inaccuracies corrected

You have the right to request a copy of the personal data we hold about you and to have any inaccuracies corrected. We will use reasonable efforts to supply, correct or delete personal data held about you.

Objecting to us processing data about you

You can ask us to restrict, stop processing or delete your personal data if: you consented and have withdrawn that consent; we no longer need it; we are processing it based on public interest or legitimate interest and you don't agree; it was unlawfully processed; you need it deleted for legal obligations; or it relates to a service offered to a child.

Obtain a machine-readable copy of your personal data

If processing is based on consent or contract performance and is automated, we will help you move, copy or transfer your personal data. We will supply it in CSV or JSON format.

Make a complaint to a Supervisory Authority

If you are unhappy with how we process your data, please contact us. Alternatively, you can submit a complaint to a Data Protection Supervisory Authority.

7.1 Age Collection and Purpose

The Game collects birth year (not date of birth) as part of a demographic questionnaire alongside country, sex, and gender. Birth year rather than full date of birth is collected as a data minimisation measure — it provides sufficient granularity to determine age bracket without collecting a precise personal identifier. This information enables us to identify data contributed by users under the age of 16 and to exclude that data from our scientific research benchmark. Without this information, we would be unable to distinguish children's contributions from those of adult users, which would compromise the integrity of our research dataset.

7.2 Navigation Data

The Game records navigation pathways as a core part of gameplay — displaying a user's path is central to the Game's function. These navigation records are anonymous: they cannot be linked to an individual user, are unique to each session, and are not practically re-identifiable. This data is collected and stored for all users as it is essential to the operation of the Game.

7.3 How We Handle Data from Under-16 Users

Data contributed by users who indicate they are under the age of 16 is never included in our research benchmark or any scientific analysis. The demographic information associated with these contributions is retained solely to ensure that such data can be reliably identified and excluded. We do not use children's data for any purpose beyond the operation of the Game and the protection of our research dataset.

7.4 Optional Account Linking

Users may optionally link their account to enable cross-device access to their previously collected data. This linking is provided through a third-party authentication service (Unity) using OAuth2. GLITCHERS stores only an authentication token; we do not receive, store, or have access to any email address or other identifying information held by the authentication provider. The link is entirely optional, exists solely to allow users to transfer their data between devices, and can be removed at any time from within the Game.

7.5 Parental Information

If you are a parent or guardian and have questions about how your child's data is handled, or if you wish to request deletion of your child's data, please contact us at support@glitchers.com. Please note that deletion of navigation data may affect the gameplay experience associated with that session. If an account link has been created, this can be removed by the user directly within the Game at any time.